Search
Close this search box.

Faithful Companion

The owners and local operators at fast-growing Faithful Companion were looking for a way to bring tens of thousands of monthly orders into a single digital flow. SPARK created a custom business management system with intuitive web and mobile apps tailored to the unique B2B/B2C services of the scaling company.
Custom website design for Faithful Companion built by SPARK
Project Breakdown

SPARK Enables Firm to Serve More Markets with Digital Transformation

The Challenge

To get out from under inefficiencies, Faithful Companion’s leaders knew they needed to ditch the paper ordering forms and update a manual dispatch process.

SPARK mapped a dynamic digital flow, designed prototypes, and validated the solution with feedback from team members ranging from front desk admins to drivers.

Faithful Companion blog image
Project size
  • Large /Complex
  • Web and Mobile Software
Timeline
  • 18 – 24 Months
Size of Team
  • 1 PM, 1 UX Designer
  • 1 Systems Analyst
  • 4 Developer
KPIs
  • Able to open several new locations each year

The Solution

Working closely with Faithful stakeholders to understand short and long-term business needs, SPARK built systematic integrations including dispatch and GPS automation (Verizon Connect) as well as financial dashboards (Quickbooks).

The practical system captures service and product orders from a customer portal, manages order fulfilment, syncs drag-and-drop driver assignments, processes consumer payments at delivery, and alerts employees to specific actions needed to ensure completion of the same-day service.

Faithful Companion mobile website design by SPARK
Services provided
Technology used
Client Review
"Our scalable platform increases the capacity of existing staff and facilitates new locations coming online with just a few clicks. It's highly customized to the way we do business and allows us to better serve our customers in a difficult time. SPARK is our partner of choice because of great service coupled with very competent people. We're very pleased."
Tom Rood from Faithful Companion
Tom Rood
Chief Operating Officer

Contact SPARK today to see how we can help! We've launched hundreds of projects across dozens of industries.

A laptop screen with the homepage of the criterion contracting displayed on it. Their logo overlaps the laptop.

Criterion Contracting

A commercial construction subcontractor, Criterion Contracting worked with SPARK to launch their company’s first...

Read More
Volleman's Family Farm Custom Mobile App

Volleman’s Family Farm

In 2020, the Volleman’s Family Farm began producing their own glass-bottled milk products that...

Read More
SPARK ProCore to ComputerEase Integration Sync Tool

Bailey-Harris Construction

A leading provider of construction services, Bailey-Harris Construction worked with SPARK to integrate two...

Read More
A laptop screen with the homepage of the criterion contracting displayed on it. Their logo overlaps the laptop.

Criterion Contracting

A commercial construction subcontractor, Criterion Contracting worked with SPARK to launch their company’s first...

Read More