With clients in 26 states, CSM Group has construction management teams spread out on job sites nationally. Their operations managers needed an efficient expense approval process.
CSM's leadership turned to SPARK to design and develop a custom mobile workflow solution.
1 PM, 1 UX Designer,
1 Systems Analyst
Reduction of Discretionary
Spending by 20%
CSM Group had antiquated processes for expense requests and approval. Its paper processes created a time-consuming bottleneck. With team members distributed across the country on job sites, an inefficient paper expense approval process made CSM Group less able to serve its clients with the efficiency it desired.
The SPARK Assessment process was used to apply a design thinking approach and plan for a viable solution that would generate an ROI.
The SPARK team designed a new mobile expense request and approval system that integrated seamlessly with CSM Group's existing employee app. The clean design allows employees to submit and approve expense requests at any time. They can also attach supporting documentation using their phone's camera. And they can do it all without the need for extensive back and forth.