With clients in 26 states, CSM has teams spread out nationally on job sites. Their operations managers needed an efficient expense approval process.
CSM's leadership team turned to SPARK for help.
1 PM, 1 UX Designer,
1 Systems Analyst
Reduction of Discretionary
Spending by 20%
CSM Group had antiquated processes for expense requests and approval. Its paper processes created a time-consuming bottleneck. This was especially so because it works on a national basis, with team members distributed across the country on job sites. The inefficient paper expense approval process made CSM Group less able to serve its clients with the efficiency it desired.
The SPARK team designed a new mobile expense request and approval system that integrated seamlessly with CSM Group's existing employee app. The clean design allows employees to submit and approve expense requests at any time. They can also attach supporting documentation using their phone's camera. And they can do it all without the need for extensive back and forth.