With a mission to disrupt the corporate-owned method to death services, VCS provides affordable online alternatives to traditional funeral cremation.
VCS needed to better analyze customer preferences and user behaviors in order to increase sales and retention. In order to scale, they needed to connect all their workflow processes and programs.
Creating a custom e-commerce experience for their customers or backend automation for their team was not feasible with a templated vendor solution, so VCS partnered with SPARK for the design and development of a custom solution.
Since implementing the stand-alone platform built by SPARK, VCS has doubled its business! The streamlined process saves employees several hours per case.
The backend allows admins to see exactly where each customer is at in the process, what legal paperwork has been completed, and what is next.