Funeral Home

Found and Sons Funeral Chapels & Cremation Service

Virginia Cremation Services (VCS) has provided funeral services for over 30 years. Armed to disrupt traditional death service platforms, Scott Found and niece Julie Found provide affordable online funeral cremation alternatives.

The Challenge

To create a custom website e-commerce solution—unavailable from their provider. They were referred to SPARK.

“We needed to better analyze our client’s preferences and to understand why they were leaving our website. In order to increase sales and retention, we wanted to connect all our workflow processes and programs. We needed to make this a custom app,” said Scott Found, Owner/President, Found and Sons Funeral Chapel and Cremation Service.

The Solution

“Our new app, MyObits©, has already seen a return on investment in just a few short months. Since implementing SPARK’s stand-alone platform, VCS has doubled our business! Our process has been streamlined and employees may save several hours per case. Most importantly, our clients benefit!” said Found.

Why SPARK?

Partnering with SPARK experts was a natural decision for VCS. “They were attentive from the beginning and understood exactly what we needed from the building of the initial e-commerce app to the build out of the complete stand-alone site. It’s been delightful! I especially appreciate the “boutique” approach to building solutions (web or app) since we are in such a niche market and we felt like SPARK had the same mindset.”

How did SPARK improve your business?

“With MyObits, our users are pleased with the user interface and their experience–its’ simple, yet elegant. SPARK took the time (lots of it!) to really understand my vision and put that vision into an actual viable process. Plus, their friendliness, combined with their technical know-how, has made a very foreign process of building a top-quality website and app an enjoyable venture that’s not only profitable but educational.” said Found.

Scott Found

Owner of Found and Sons Funeral Chapels & Cremation Service