Since 2005, DHE has served West Michigan with innovative and professional plumbing services. To continue to serve their customers, they turned to SPARK to upgrade their technology and remain competitive.
Small / Complex
1 PM, 1 UX Designer,
2 Developers, 1 Analyst
Efficient resource allocation
DHE’s leadership knew they need to embrace a digital transformation to stay competitive in their plumbing services, but they didn't know where or how to begin.
Their immediate challenges for contractors included capturing ‘real-time’ progress and gaining improved insight into job site management, scheduling, and forecasting on numerous projects throughout the city, county and state.
SPARK guided DHE's team to define first phase goals, locate opportunities for streamlined processes, and eliminate pain points. SPARK used wireframes and design prototype to collaborate on software design elements and drive the three month development phase. Proactive weekly client check-ins kept the owners engaged, while delivering on requirements and budget.
DHE now uses a card view drag-and-drop program to assign employees to their job sites. In addition, a forecasting algorithm--custom-designed to include calendar dates, holidays, PTO, and weekends--now directs and informs on the employee capacity, assigned work, potential, and labor deficiencies.