Faithful Companion

Consumer Pet Services

Faithful Companion owners and local operators were looking for a way to bring tens of thousands of monthly orders into a single digital flow.

SPARK created a custom business management system with intuitive web and mobile apps tailored to the unique services of the growing company.

The Challenge

To get out from under inefficiencies, Faithful Companion's leaders knew they needed to ditch the paper ordering forms and update a manual dispatch process.

SPARK mapped a dynamic digital flow, designed prototypes, and validated the solution with feedback from team members ranging from front desk to drivers.

The Solution

Working closely with Faithful stakeholders to understand short and long-term business needs, SPARK built systematic integrations including dispatch and GPS automation (Verizon Connect) as well as financial dashboards (Quickbooks).

The practical system captures service and product orders from a customer portal, manages order fulfillment, syncs drag-and-drop driver assignments, processes consumer payments at delivery, and alerts employees to specific actions needed to ensure completion of the same-day service.

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How did SPARK improve your business?

"Our scalable platform increases the capacity of existing staff and facilitates new locations coming online with just a few clicks. It's highly customized to the way we do business and allows us to better serve our customers in a difficult time.

SPARK is our partner of choice because of great service coupled with very competent people. We're very pleased."  

Chief Operating Officer