Consumer Pet Services

Faithful Companion

The owners and local operators at fast-growing Faithful Companion were looking for a way to bring tens of thousands of monthly orders into a single digital flow.

SPARK created a custom business management system with intuitive web and mobile apps tailored to the unique B2B/B2C services of the scaling company.

Faithful iPad and MacBook Mockup

SPARK Enables Firm to Serve More Markets with Digital Transformation

Project Breakdown

SPARK Custom Web and Mobile App Development
Project Size

Large /Complex

Web and Mobile Software

SPARK Custom Software Development Services
Timeline

18 to 24 months

SPARK Software Development and Design Experts
Size of Team

1 PM, 1 UX Designer,

4 Developers, 1 Analyst

SPARK Custom Workflow Automation
KPI

Able to open several new locations each year

The Challenge

To get out from under inefficiencies, Faithful Companion's leaders knew they needed to ditch the paper ordering forms and update a manual dispatch process.

SPARK mapped a dynamic digital flow, designed prototypes, and validated the solution with feedback from team members ranging from front desk admins to drivers.

SPARK Proud Client | Faithful Campions

The Solution

Working closely with Faithful stakeholders to understand short and long-term business needs, SPARK built systematic integrations including dispatch and GPS automation (Verizon Connect) as well as financial dashboards (Quickbooks).

The practical system captures service and product orders from a customer portal, manages order fulfilment, syncs drag-and-drop driver assignments, processes consumer payments at delivery, and alerts employees to specific actions needed to ensure completion of the same-day service.

Services provided

  • Assessment
  • Wireframing
  • Prototyping
  • Custom Software Development
  • Mobile App Development

Technology used

  • PHP
  • jQuery
  • MySQL
  • Codeigniter
  • Native iOS/Android
  • Twilio
  • AWS
  • Stripe
  • Google Geocoding API
Faithful iPad Mockup2
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"Our scalable platform increases the capacity of existing staff and facilitates new locations coming online with just a few clicks. It's highly customized to the way we do business and allows us to better serve our customers in a difficult time.

SPARK is our partner of choice because of great service coupled with very competent people. We're very pleased."

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